Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us or that is generated through your use of our website. This includes:

• Identity information — your name and contact details when you place an order, register an account, or join our wishlist.
• Contact information — email address and phone number provided via order forms, wishlist sign-ups, or wholesale enquiries.
• Transaction information — order history, items purchased, and billing address (payment card data is processed directly by Stripe and is not stored by us).
• Usage information — pages visited, time on site, referring URL, and browser/device type, collected via cookies and analytics tools.

2. How We Use Your Information

We use your personal information only for the purposes for which it was collected, including:

• Processing and fulfilling your orders and managing returns or repairs.
• Sending order confirmations, shipping updates, and transactional communications.
• Responding to enquiries submitted via our contact or wholesale forms.
• Notifying wishlist subscribers when products become available.
• Improving our website, products, and customer experience through analytics.
• Complying with legal obligations under Australian law.

We will not use your information for direct marketing without your consent. You may opt out of any marketing communications at any time.

3. Third-Party Disclosure

We share your personal information with third parties only where necessary to operate our business or where required by law:

• Stripe, Inc. — our payment processor. Stripe handles all card and payment data in accordance with PCI-DSS standards. Stripe's privacy policy is available at stripe.com/au/privacy.
• Shipping carriers — we share your name and delivery address with our logistics partners (Australia Post and/or courier services) solely for the purpose of fulfilling your order.
• Analytics providers — anonymised usage data may be shared with analytics platforms to help us improve our website.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:

• Essential cookies — required for core functionality such as the shopping cart.
• Analytics cookies — help us understand how visitors use our site (e.g. page views, session length). Data is aggregated and anonymised.

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect your ability to complete a purchase.

5. Data Security & Retention

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Your data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for example, financial records for tax purposes under the Income Tax Assessment Act 1997).

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or out-of-date information.
• Request that we delete your information, subject to our legal obligations.
• Opt out of direct marketing communications.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Privacy Enquiries

For any privacy-related questions, requests to access or correct your information, or to lodge a complaint, please contact us:

We aim to respond to all privacy enquiries within 5 business days. If you are not satisfied with our response, you may contact the OAIC at oaic.gov.au.